Privacy Policy

We, the Charité - Universitätsmedizin Berlin (PROVIDER; for further detail see Imprint) take the protection of your personal data very seriously and adhere strictly to the rules of the data protection laws. Personal data is collected on this website only to the extent technically necessary. In no case will the data collected be sold or otherwise disclosed to third parties. We also oblige all of our external service providers to comply with the same standards.

Please note that any form of data transmitted over the Internet (for example, when communicating via e-mail) may be vulnerable to interception. For technical reasons, a complete protection of the data from access by unauthorized third parties is generally not possible. We make every effort to protect your data in the best possible way.

The following statement explains how we warrant the protection of your data and what kind of data we collected and for what purposes.

Personally identifiable information

Personally identifiable information is every kind of information that can be linked to the personal and material circumstances of a specific or identifiable natural person. This includes information such as your name, home address, postal address, telephone number. Information that is not linked to your identity (such as the number of people using this website) is not included. Under rare circumstances a very unique combination of not personally identifiable information can be linked to your identity. Please be aware of that when providing non personally identifiable information!

Generally, you can use our online service without revealing your identity.

Information Processing on this Website

The PROVIDER does not save Server Log Files, i.e. information sent from your browser. IP addresses are not saved and solely used for geo-localization. When using the program, anonymized data is generated and collected. This data is used for the technical functionality of the program, the content feedback function of the program, quality control, the dissemination of the program (online/offline), statistical evaluation and scientific research.
No personally identifiable data is collected for this purpose.

For the content management of Troubled Desire, we use the WCMS Contao. The following page types are used: Home Page, simple page containing text, image, video and audio content and an online survey allowing for personal feedback on sexual preferences and problematic sexual behavior.

If the user starts a new session, it is stored under a randomly generated cryptic ID. This ID is displayed to the user at any time. Only through this ID can the user gain access to the entered data again. For each cryptic ID, in addition to the answers given to the questions in the online survey, the following data is stored: country as determined from the IP address (the IP address will not be stored), progress of the online survey, date and time of first access to the online survey and date and time of last change and last access to the online survey. The Session-ID will be automatically deleted after 3 months without access and will not be accessible or reclaimable again.

Please be aware that your answers in the online session might contain personally identifiable information. Depending on the information you provide (especially for open-ended question), your answers may suffice to make you personally identifiable. You can prevent that by omitting any names, dates, facts or any other unambiguously personal details in your written responses. You do not need to provide any personally identifiable information to take the survey. Your omission of any personally identifiable information has no influence on the quality of our response.


Legal basis for the processing of information

The legal basis for the processing of information (for example IP addresses) is Article 6, § 1, P.1 lit. f. GDPR. This applies when the website is used for purely informative reasons and without using the online session. Article 6, § 1, P.1 lit. b. GDPR applies when the online session is used, i.e. questions are being answered.
The legal basis for the processing of the survey data (online session) are Article 9, § 2, lit. h. GDPR in conjunction with Article 6, § 1, lit. b. GDPR, § 22 Section 1 No. 1 lit. b BDSG for the technical functionality of the program, for example the content feedback function, and Article 6, § 1, lit. f. GDPR respectively § 27 Section 1 BDSG for the statistical/scientific evaluation of the survey answers.
The legal basis for the determination of country/region of access through the means of GeoIP are Article 6, § 1, lit. f. GDPR and § 27 Section 1 No. 1 BDSG for the statistical/scientific evaluation of the survey usage, for example as a way to determine the regional demand for treatment.
The valid interest of the PROVIDER to collect data is listed above as purpose for information processing. Never will the PROVIDER use collected data for the purpose of drawing conclusions to your person. For the PROVIDER, there is no way to connect the data to any particular user or natural person.
Only the authorized staff members of the Institute of Sexology and Sexual Medicine at the Charité-Universitätsmedizin Berlin and EIKONA Media GmbH (Am alten Bahnhof 8, 97332 Volkach, Germany, have access to the data collected via WCMS Contao. Only the authorized staff members of EIKONA Media GmbH, EIKONA Systems GmbH and Charité – Universitätsmedizin Berlin have access to the webserver, including the database.



In several places, the website uses something called cookies. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are saved on your computer and stored by your browser. All cookies we use, except for the ones Matomo uses, are known as "session cookies". Session cookies will be deleted automatically after the end of your visit or after closing the browser. Cookies do not harm your computer and do not contain viruses.

Statistics / Matomo Analytics

This website uses Matomo Analyitics (, an open-source software by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand. It is used to statistically evaluate the site visits and site usage. Matomo Analytics is integrated and hosted on the same server as Troubled Desire. The following data is being saved: country of website access based on the IP address (the IP address is not being saved), time and duration of the website access, the specific sites visited within the domain of Troubled Desire, the type of device, operation system and browser used, browser plug-ins, browser language, downloads, referrer URL (the website, if any, that linked the user to Troubled Desire). Matomo Analytics uses something called “Cookies”, which are text files that are saved on your computer and allow an analysis of your usage of the website. The information that is being generated through your cookies is saved on the PROVIDER’s servers in Germany. The IP address is not being saved. Matomo cookies, unless you delete them, stay saved on your device for a year.

The legal basis for the storing of Matomo cookies is Article 6, § 1, lit. f. GDPR. The PROVIDER has a valid interest in an anonymized analysis of website usage as a way to improve and optimize the website for its users. The information generated based on those cookies will not be disclosed to any third parties.

You can disable the installation of cookies in your browser settings. Note, however, that this might interfere with certain functions on this website. If you still decide to do so, your browser will save an opt-out cookie that blocks Matomo from saving your usage data. If you delete your cookies, the opt-out cookie for Matomo will be deleted also and will have to be reinstalled after if you want to continue using Troubled Desire without having Matomo save your usage data.


Your right to information, rectification, deletion, blocking and complain

At any time, you have the right to request information regarding the data saved about you, request corrections, deletion or restriction of our usage of your data, complain about our usage of your data and object to our usage of your data. If you object to our usage of your data, we will stop using it. This excludes cases in which compelling legitimate grounds exist that outweigh your personal interests.
You are, at any time, entitled to file a complaint with the responsible regulatory agency if, in your opinion, our treatment of your data is violating the data protection law.
If you have filled out an online survey, the easiest way for you to delete your data is through the data deletion function

To exercise your rights please contact

Institute for Sexology and Sexual Medicine
Charité - Universitätsmedizin Berlin
represented by Prof. Dr. Dr. Klaus M. Beier:

The responsible regulatory agency, according to Article 8 §1 BlnDSG, is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Friedrichstr. 219
Besuchereingang: Puttkamerstr. 16 – 18 (5. Etage)
10969 Berlin
Telefon: +49 30 13889-0
Telefax: + 49 30 2155050

A list of regulatory agencies (for the non-public sector) incl. addresses can be found at:

Minors' Privacy

We do not request personally identifiable information from children under the age of 14, do not collect it and do not disclose it to third parties. For teenagers of age 14 or above, the rules in the Privacy Policy apply.

Links to Other Sites

Our Service may contain links to other websites. Note that external sites are not operated by us. If you do not click on links to other websites, no data will be collected by third parties. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites.

Changes to this Privacy Policy

Technological development or changes of the prevailing legal situation might make adjustments to this Privacy Policy necessary. We reserve the right to update our Privacy Policy at any given time according to the data protection regulations. Thus, we advise you to review this page periodically to be aware of possible changes.

Responsible for data collection and use

[Charité - Universitätsmedizin Berlin
CC01 - Centrum für Human- und Gesundheitswissenschaften
Institut für Sexualwissenschaft und Sexualmedizin
Luisenstraße 57
10117 Berlin
t: +49 30 450 529 302

Contact our officially authorized Data Protection Manager:

Charité Universitätsmedizin Berlin
Stabsstelle Datenschutz
Campus Charité Mitte
Charitéplatz 1
10117 Berlin

Further Information

We greatly value your trust in us. Therefore, we strive to answer any questions you may have concerning the processing of your personal data. If you have questions that remain unanswered after reading the Privacy Policy or if you need more detail on a particular issue, please do not hesitate to contact us under

Last updated: November 05, 2019