Privacy Policy of Troubled Desire

The Institute of Sexology and Sexual Medicine of the Charité - Universitätsmedizin Berlin (PROVIDER) operates the website, which provides the SERVICE.

We take the protection of your personal data very seriously and adhere strictly to the rules of data protection laws. Personal data is collected on this website only to the extent technically necessary. In no case will the data collected be sold or otherwise disclosed to third parties. We also oblige any external service providers to comply with these measures.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Troubled Desire website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service and for research purposes. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.

Personally identifiable data

Personal identifiable data are details of the personal and material circumstances of a specific or identifiable natural person. This includes information such as your name, address, postal address, telephone number. Information that is not linked to your identity (such as the number of users of the website) is not included.

You can use our online service without revealing your identity.

Information on Collection and Use

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your anonymized computer’s Internet Protocol ("IP") address (sample:), browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, date and time of access. IP address will be anonymized shortly after access. All Log Data is removed automatically ten days after access.


For content management of Troubled Desire, we use the web CMS Contao. The following page types are used: Home Page, simple page containing text, image, video, and audio content, and an online survey used for personal feedback on sexual preference and problematic sexual behavior on the site and for research purposes. No personally identifiable data is collected for this purpose. If the user starts a new session, it is stored under a randomly generated cryptic ID. This ID is displayed to the user at any time and only allows access to the entered data again under this ID. For each cryptic ID, in addition to the answers given to the questions in the online survey, the following data is stored: country of the user, determined from the IP address, anonymized IP address of the user (example:, progress of the Online survey and date and time of first access to the online survey.


The website uses so-called cookies in several places. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser. All cookies we use, with the exception of Matomo (former) PIWIK cookies (see below), are so-called "session cookies". They will be deleted automatically after the end of your visit or closing the browser program. Cookies do not harm your computer and do not contain viruses.

Statistics / Matomo Analytics

An analysis tool is currently not used. In the future, this website will use Matomo Analytics, an open-source software for statistical analysis of visitor access. Matomo Analytics is integrated and hosted on the same server as Trobled Desire. Matomo Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of how you take advantage of our service. The information generated by the cookie about your use of this website is stored on the own server of the provider in Germany. The IP address is anonymized immediately after processing and prior to its storage. Matomo cookies remain on your device until you delete them. Matomo cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the anonymous analysis of user behavior in order to optimize the website for the user. The information generated by the cookie about the use of this website will not be disclosed to other third parties than mentioned. You can prevent the installation of cookies by setting your browser software accordingly; However, please be aware that if you do so you may not be able to use the full functionality of this website.

In this case, an opt-out cookie will be deposited in your browser that prevents Matomo Analytics from saving usage data. Deleting your cookies will result in deletion of the Matomo opt-out cookie as well. The opt-out must be reactivated when visiting our site again.

Service Providers

We may employ third-party companies and individuals due to facilitate our Service, and to provide the Service on our behalf. Currently we employ EIKONA Media GmbH and EIKONA Systems GmbH to do so.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Access to data

For the PROVIDER and service providers all collected data are not assignable to any particular persons. A merge of data with other data sources is not performed.The employees of the Institute for Sexual Medicine and Sexology of the Charité-Universitätsmedizin Berlin, the employees of the PPPSV - King Edward Memorial Hospital Research Center, Pune, India and the employees of the EIKONA Media GmbH have access to the data via the web CMS Contao. The employees of EIKONA Media GmbH and EIKONA Systems GmbH have access to the web server including the database.

Your rights to information, rectification, deletion or blocking

You have the right to demand information, correction, deletion or blocking of your data at any time. Please contact the Institute for Sexology and Sexual Medicine, Charité - Universitätsmedizin Berlin, represented by Prof. Dr. Dr. Klaus M. Beier: <>

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary Actions.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that external sites are not operated by us. If you don’t click on the links no data will be collected by third-parties. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or Services.


We value your trust in providing us your personal information, thus we are striving to use acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time due to technical development or change in the legal situation. Thus, we advise you to review this page periodically for any changes.

Responsible for data collection and use


Charité - Universitätsmedizin Berlin

CC01 - Centrum für Human- und Gesundheitswissenschaften

Institut für Sexualwissenschaft und Sexualmedizin

Luisenstraße 57

10117 Berlin

t: +49 30 450 529 302  


Contact our offically athorized Data Protection Manager:  


Charité Universitätsmedizin Berlin  

Stabsstelle Datenschutz  

Campus Charité Mitte  

Charitéplatz 1  

10117 Berlin  


If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Updated: 25th of may 2018